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FAQ

How do you control manufacturing quality and consistency?

We operate a vertically integrated production chain from raw fiber sorting to wet finishing and enforce a strict seven-stage quality control process to guarantee dimensional stability while archiving all digital knitting files for exact future re-orders.

What makes your brushed cashmere distinctive?

As industry pioneers in industrial brushing, we use proprietary wet-finishing and napping formulas to achieve a dense cloud-like texture with uniform pile, minimal shedding, and lab-tested pilling resistance that far exceeds standard market requirements.

How do you ensure color consistency across different production batches?

Our vertically integrated dyeing process and strict formula archiving guarantee precise lot-to-lot color matching to ensure your seasonal collections remain perfectly consistent over time.

What measures do you take to prevent excessive pilling?

By exclusively using 34-36mm long-staple goat cashmere and optimizing our twisting and wet-finishing parameters, we achieve a fabric structure with lab-tested pilling resistance that far outperforms industry averages.

What is your average production lead time?

In-stock wholesale items are dispatched within 5-7 business days, standard bulk production takes approximately 20-30 days, and highly complex custom orders require 35-40 days depending on the specific finishing requirements.

What packaging options, shipping terms, and payment methods do you support?

We require a 30% deposit with the 70% balance paid against the B/L copy, shipping via FOB Shanghai or Ningbo, packing garments in neutral poly bags inside heavy-duty 5-ply export cartons unless custom branded packaging is requested.

Can you manage international freight and customs delivery?

We primarily quote FOB Shanghai or Ningbo, but our experienced logistics team can also arrange CIF, CFR, or door-to-door delivery directly to your designated global fulfillment warehouses.

Do you offer sustainable or eco-friendly packaging materials?

Yes, upon request, we can source and utilize certified biodegradable polybags, recycled export cartons, and sustainable trims to align with your brand's environmental commitments.

What is your Minimum Order Quantity (MOQ)?

Our MOQ for custom garment production starts from 50 pieces per style and color with up to two sizes combined, while stock yarn requires 1 kg and custom spun yarn requires 50 kg per specification.

Do you provide samples before bulk orders?

Yes, existing showroom samples are available for a refundable deposit plus freight, and custom prototypes take approximately 15 days to develop with a sampling fee that is fully credited toward your bulk order deposit.

How do I get an accurate quotation?

Simply send your tech pack, reference images, desired fiber composition, target garment weight, and estimated order quantity via email or WhatsApp to receive detailed pricing within 24 hours.

Can I order a custom color that is not in your standard shade card?

Yes, we can formulate custom lab dips matched perfectly to your Pantone TPX/TCX references or physical color swatches within 3-5 business days before proceeding to bulk production.

Do you offer ready-to-ship inventory for immediate wholesale?

Yes, we maintain a robust inventory of unbranded core styles that support low-MOQ trial orders, allowing brands and boutiques to test market response before committing to larger custom runs.

What products do you specialize in?

We specialize in high-end knitwear including sweaters, cardigans, hoodies, knit pants, skirts, and dresses, alongside accessories like shawls and scarves, crafted exclusively from 100% pure goat cashmere and premium blends like silk-cashmere or fine wool-cashmere.

What fiber quality standards and certifications do your products meet?

We exclusively use fine long-staple goat cashmere measuring 34-36mm for superior elasticity and low pilling, ensuring all products comply with international knitwear standards like FZ/T 73009 and GB 18401 with optional third-party SGS or Intertek testing available upon request.

What is the difference between your pure cashmere and cashmere blends?

Our 100% pure goat cashmere offers ultimate luxury and softness, while our premium blends like silk-cashmere or fine wool-cashmere provide unique draping, enhanced structural durability, and versatile trans-seasonal options.

Do you sell cashmere yarn directly to other manufacturers?

Yes, we supply custom-spun and in-stock 100% pure goat cashmere and premium blended yarns starting from 1 kg for stock colors and 50 kg for custom specifications.

Can you manufacture from our tech packs or design concepts?

Yes, our in-house design team can develop custom styles from your tech packs using fully computerized 3GG to 16GG flat knitting machines with capabilities for plain jersey, cables, Intarsia, Fair Isle jacquards, and custom Pantone color matching within 3-5 days.

Do you support private label branding?

Yes, we provide comprehensive private label services including the sourcing and attachment of your custom woven main labels, care labels, hangtags, barcode stickers, and custom presentation packaging.

Do you offer design assistance if we do not have our own tech packs?

Yes, our expert R&D team develops over 1,000 new silhouettes and 200 proprietary colorways annually, allowing buyers to select, modify, or co-develop styles directly from our extensive archive.

Can you manufacture full knitwear coordinates beyond standard sweaters?

Absolutely, our advanced production capabilities extend to highly structured bottoms and full-body coordinates including relaxed wide-leg knit pants, tapered trousers, A-line skirts, and full-length knit dresses.

What is your policy on quality discrepancies or defects?

We adhere to strict AQL standards to maintain a defect rate below 0.5%, and if any verified manufacturing discrepancies are reported within 15 business days of cargo arrival, we will work closely with you to provide fair commercial solutions such as credit notes for future orders or negotiated replacements.

Can I easily re-order a specific style next season?

Yes, we archive the exact dye-recipe, physical reference samples, and digital knitting program files for every style produced, guaranteeing that your future re-orders will perfectly match the original specifications.

How do you keep clients updated during the production cycle?

We assign a dedicated merchandising specialist to your account who provides transparent, milestone-based progress reports from initial sampling and yarn dyeing through to final inspection and logistics dispatch.

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